Terms

The website is an information and booking surface — it is not an online store. There is no checkout. The studio configurator produces design ideas and indicative estimates. Final pricing, materials, and timelines are confirmed in person at the fitting before any work begins.

You must be 18 or older to book a fitting and enter into a contract for a piece. If you are under 18, a parent or legal guardian must book on your behalf and accompany you to the fitting. The guardian is the contracting party for that order.

Any number you see in the configurator or in pre-fitting messages is an estimate based on the spec you provided. It can change once we inspect impressions, confirm material weights, and account for stones, plating, or finish complexity. The number on the order confirmation at the studio is the binding figure — and the figure your deposit is calculated against.

Fittings are by appointment. Walk-ins are welcome where the bench allows but cannot be guaranteed. If you are running late, the next appointment may take priority. If you miss a confirmed slot without notice we may decline future bookings until we’ve confirmed by phone or WhatsApp.

Producing a custom piece requires a 3D scan or a physical impression of your teeth. Scans and impression files are personal data — they are stored in our production system only as long as needed to make and warranty your piece, and deleted on request or on a regular schedule. Full handling is described in our Privacy policy.

Production begins after we receive a deposit and an approved design. The deposit is calculated against the order confirmation issued at the studio — not the configurator estimate. Standard terms:

• Orders ≤ IDR 3,000,000: full payment upfront.
• Orders > IDR 3,000,000: 60% deposit upfront, balance on collection.

We accept cash, bank transfer, QRIS, and card. We never request payment by message — if anyone purporting to be us asks for a transfer outside a confirmed studio invoice, please verify on WhatsApp first.

If you cancel:

• Cancel before the scan: full refund.
• Cancel after the scan: refund minus IDR 200,000 per jaw to cover scan time and consumables.
• Once production has started, the deposit covers materials, bench time, and finishing work already committed against your piece. Any unused portion is refundable; the committed portion is not. If the issue is on us — see Warranty — this does not apply and you are made whole.

If we cancel — for example, materials become unavailable, capacity changes, or we cannot safely proceed — you receive a full refund of any deposit, we return any customer-supplied materials, and we tell you as early as we can.

• Fit guarantee. One free fit adjustment within 30 days of collection. If after that adjustment the piece still does not seat correctly, we offer a full refund of the piece.
• Workmanship — 30 days. Defects that are clearly the studio’s fault are covered for 30 days from collection.
• Stone setting — lifetime. If a stone we set falls out under normal wear, we re-set it for free, for the life of the piece.
• Damage from drops, biting hard objects, sleeping in the piece, swimming, chemicals, or third-party modification is excluded. See the care guide for what counts as normal wear.

Lead times quoted at booking are best-effort estimates. Bench load, stone availability, public holidays, and revisions can extend them. We will tell you as soon as we know.

Events outside our reasonable control — earthquake, volcanic ash, fire, flood, power or shipping disruption, public-health restrictions, or government action — may delay production beyond quoted lead times. If such an event causes a delay of more than eight weeks, you may cancel and receive a full refund of any unused portion of your payment.

Once a piece is ready we will notify you and arrange collection. If the piece remains uncollected for six months after our first notification, and we have not been able to reach you despite reasonable attempts, we may treat the piece as abandoned. Any payment made is forfeit at that point and the piece becomes studio property. We try hard to reach you first.

You keep ownership of any reference imagery or text you provide. We retain ownership of our own designs, photography, copy, and the underlying tooling on this site.

We may use studio process imagery and photographs of the finished piece in our portfolio. Photographs that identify you — your face, mouth, smile, or hands shown in a way that recognises you — are only used with your specific consent. You may ask us to remove identifying imagery from our portfolio at any time.

To the fullest extent permitted by law, our liability for any claim related to a piece is limited to the amount you paid for that piece. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under Indonesian law.

We may update these terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be flagged on the site or directly to customers with active orders. Continued use of the site or services after a change indicates acceptance of the updated terms.

If any clause of these terms is held to be invalid or unenforceable by a competent court, the remaining clauses continue in force.

These terms, together with the order confirmation issued at your fitting, are the entire agreement between you and Bor & co. for that piece. Earlier or contemporaneous statements — including WhatsApp messages and configurator estimates — do not form part of the contract unless restated in the order confirmation.

These terms are governed by the laws of the Republic of Indonesia. The courts of Bali have non-exclusive jurisdiction.

Indonesian consumers may also bring disputes to BPSK (Badan Penyelesaian Sengketa Konsumen) or pursue the consumer-complaint channels available under the Indonesian Consumer Protection Law (UUPK).

Bor & co.
Jl. Karang Suwung No. 2, Tibubeneng, Kuta Utara
Canggu, Bali 80361, Indonesia
info@borandco.id
WhatsApp · +62 877 2274 3010

See our imprint for business registration details (NPWP, NIB).